Help Desk Technician Job Description & Resources

We can help you get there with the Customer Service Fundamentals course. Throughout the course of a business day, many computer users run into technical and non-technical difficulties. They rely on the services of computer support specialists to troubleshoot and resolve their IT problems.

They should be knowledgeable about networking and WAN technology. If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. Many IT professionals who are looking to begin their career start out in a help desk technician role. This is because it has lower experience and education requirements, making the barrier to enter this field more manageable.

What is the average salary of a help desk support person?

There are many advancement opportunities for help desk support technicians with experience. The job allows you to get your foot in the door for higher positions, such as an IT manager, a network administrator or an IT security specialist.

A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Even if you work in an office, your clients may be telecommuters. Therefore, you’ll often work remotely to resolve technical issues.

Help Desk Engineer

Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses. A help desk technician, also sometimes help desk engineer called a computer support specialist, a desktop support technician or a help desk analyst, is a trained IT professional. Someone with an applicable degree may be eligible to earn a higher salary than someone with no education in the field.

Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. In fact, there are a variety of short-term tech training programs that last less than a year. At Southern Careers Institute, our Computer Support Specialist program can be completed in as little as seven months. People who work at a help desk enjoy their jobs because they know they are fulfilling a very important role in technology. As computer equipment and software become more complex, the need for technicians will continue to increase.

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